Refund policy

At Herbs & Roots, we take great pride in providing high-quality products crafted with care. Due to the nature of our products, we do not offer refunds once an order has been processed and shipped.

Exceptions:

• Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 7 days of receiving your package. We will be happy to offer a replacement or store credit upon verification of the issue.
• Incorrect Order: In the rare event you receive an incorrect product, please notify us immediately. We will arrange for the correct item to be shipped to you at no additional cost.

To report any issues, please email us at [your email] with your order number, photos of the damage or incorrect item, and a detailed description of the problem.

Note:

• All return shipping costs for defective or incorrect products will be covered by Herbs & Roots.
• We do not offer refunds for products due to buyer’s remorse or changes of mind.

By placing an order with Herbs & Roots, you agree to this policy.

Thank you for your understanding and for choosing Herbs & Roots.